Privacy Policy
Last updated: Today
This Privacy Policy describes how Charlotte & Co. collects, uses, discloses, and protects your personal information when you visit or make a purchase from charlotte-and-co.com.
By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.
Information we collect
When you visit our website, contact us, or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to your cart
- Messages and information you provide to customer support
We collect information that is reasonably necessary to operate our store, process orders, improve our website, prevent fraud, and provide customer service.
How we use your information
We may use your personal information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer-service requests
- Manage returns, refunds, cancellations, and exchanges
- Improve our website and shopping experience
- Detect fraud, misuse, or security issues
- Send marketing emails where you have provided consent
- Comply with legal, regulatory, accounting, and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your personal information may be stored and processed through Shopify’s data storage, databases, applications, and service providers.
Shopify may process your information in countries outside your place of residence.
Payments
Payments are processed securely through trusted third-party payment providers.
Charlotte & Co. does not directly store your complete credit or debit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay, PayPal, or other secure payment services available at checkout.
These payment providers may collect and process your information according to their own privacy policies.
Sharing your information
We may share your personal information with trusted third parties where reasonably necessary to operate our business.
These parties may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer-support platforms
- Email-marketing providers
- Advertising platforms
- Analytics and website-performance providers
- Professional advisers, authorities, or regulators where legally required
We only share information where necessary to provide our services, process orders, protect our business, or comply with legal requirements.
Direct supplier fulfilment
Some orders may be shipped directly by our suppliers or fulfilment partners, including suppliers located outside Canada.
To fulfil and deliver your order, we may need to share relevant information with these suppliers.
This may include:
- Your name
- Shipping address
- Order details
- Phone number
- Email address, where required for shipping or delivery updates
Your information may therefore be transferred to and processed in countries that may have different privacy and data-protection laws.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, promotions, sale events, special offers, and store news.
We will only send marketing communications where permitted by applicable law.
You can unsubscribe at any time by selecting the unsubscribe link in one of our emails or by contacting us at:
Unsubscribing from marketing emails does not prevent us from sending transactional messages about your orders, payments, shipping, returns, or customer-service requests.
Cookies and similar technologies
Our website may use cookies, pixels, and similar technologies to:
- Operate essential website functions
- Remember your preferences
- Keep items in your shopping cart
- Support secure checkout functionality
- Analyse website traffic and performance
- Measure advertising effectiveness
- Personalize parts of your shopping experience
You can manage or disable certain cookies through your browser settings.
Please note that disabling necessary cookies may affect how the website functions.
Analytics and advertising
We may use analytics and advertising services to understand how visitors use our website and to improve our marketing.
These providers may collect information through cookies, pixels, device identifiers, and similar technologies.
Depending on your location, you may have the right to withdraw consent or manage certain advertising and tracking preferences.
Data security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure.
We therefore cannot guarantee absolute security.
Data retention
We retain your personal information only for as long as reasonably necessary to:
- Provide our products and services
- Process and maintain order records
- Provide customer support
- Manage returns, refunds, and disputes
- Detect fraud or misuse
- Comply with tax, accounting, and legal obligations
- Establish, exercise, or defend legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
Your privacy rights
Depending on your location and applicable privacy law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where processing is based on consent
- Request deletion of certain personal information
- Ask how your information has been used or shared
- Submit a complaint regarding how your information is handled
These rights may be subject to legal limitations and exceptions.
To submit a privacy request, contact us at:
We may need to verify your identity before completing your request.
International data transfers
Because we use international service providers, suppliers, and fulfilment partners, your personal information may be processed or stored outside Canada.
When information is processed in another country, it may be subject to the laws of that country and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.
Children’s privacy
Our website is not intended for children who are not legally able to enter into online purchases without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.
Third-party links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or business operations.
Any updated version will be posted on this page with a revised “Last updated” date.
Contact us
For privacy questions or requests, please contact us at:
Charlotte & Co.
Email: support@charlotte-and-co.com
Website: charlotte-and-co.com